monophonic

ORCA Sometimes Feels Half-Engineered - Seattle Transit Blog

I’ll give you 2 good reasons for that feeling.

1. it was less than half-designed
2. it was less than half-engineered

It’s hard to be diplomatic when the website is so poorly designed that it feels antagonistic.

The linked article says the print materials are great. My first thought was “they have print materials?” This is Seattle after all, we live and die by the web.

I don’t think the ORCA site really is malicious though. My hypothesis: the bureaucracy handed a packet of internal docs and an unrealistic timeframe to a lowest bidder web design firm, and never looked back. The project could have used a PM.